Sometimes, you may be asked to submit extra documents for identity verification. This is part of our compliance obligations and helps keep your account safe.
We understand it can be frustrating to be asked for more documents—especially if everything was working fine before.
Here’s why this might happen:
Our regulated partner uses a risk engine to detect certain patterns or behaviors that may require a higher level of verification (Tier 2 KYC).
This system takes into account many factors, such as:
Unusually large transactions
Activity that differs from your typical pattern
Other compliance triggers required by financial regulations
We are not told exactly why an individual case is flagged, this is determined by our partner’s internal compliance system to meet regulatory requirements.
What’s important to know:
We’re not doing this to collect extra personal information unnecessarily.
We’re simply required to follow this process to stay compliant with EU financial regulations.
Your documents are handled securely and only used for verification purposes.
If you have questions or concerns, feel free to reach out to us. We’re here to help.